nokia xpress music 5530 screen stuck

hammadgilal

Newbie

Posts: 3

nokia xpress music 5530 screen stuck

« on: January 07, 2010, 04:15:21 AM »

Hi Guys,

I recently bought nokia xpress music 5530 its lovely phone i had a problem that its screen has got stuck up i mean the dialer and contacts icon on screen are not workingalso other short cuts displayed are not visible.This happens after i installed couple of Applications like netquin antivirus,torchlite,theme,quick office.
I had tried to reset it by *#7370# & *#7780# but message appeared Request not complete.I am in deep trouble and puzzled what to do can some MOBILE GURU help me out pls pls pls
Angry

Regards

Hammad


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vagos290189

Administrator
Full Member

Posts: 66

Symbian S60v5 user

Re: nokia xpress music 5530 screen stuck

« Reply #1 on: January 07, 2010, 04:27:29 AM »

This is a known bug !!! you installed the apps with usb am I right Huh

this is bacause when disconnecting the phone from usb it needs some seconds to load some files . then you tried to operate it bofore the pass of these seconds and the result is a corrupted file and an inactive homescreen Sad

if your phone is hacked there is a quick solution otherwise you have to do a hard reset


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hammadgilal

Newbie

Posts: 3

Re: nokia xpress music 5530 screen stuck

« Reply #2 on: January 08, 2010, 04:36:05 AM »

What to do now pls help how to hard reset


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vagos290189

Administrator
Full Member

Posts: 66

Symbian S60v5 user

Re: nokia xpress music 5530 screen stuck

« Reply #3 on: January 08, 2010, 06:17:53 AM »

I suggest you remove the battery for a while then remove the memory card and replace the battery . power on the phone and when it loads completely press *#7370# and this should do the work .


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hammadgilal

Newbie

Posts: 3

Re: nokia xpress music 5530 screen stuck

« Reply #4 on: January 08, 2010, 06:36:33 AM »

Its not working this way also i tried to reset it with *#7370# and *#7870# bit to no avail message appears Request not Complete also hard reset it by pressing Red Green and Camera button together on Startup but to no avail what to so now? Huh


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vagos290189

Administrator
Full Member

Posts: 66

Symbian S60v5 user

Re: nokia xpress music 5530 screen stuck

« Reply #5 on: January 08, 2010, 07:50:33 AM »

connect it to usb and open ovi suite . then open the software update utility. it will say that there is no update and you could try reinstalling the firmware. it's the last thing you can do


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